Troubleshoot & FAQS
Find answers to common questions about Replenishment Trigger
Q. Which products work best with Replenishment Trigger?
A. It is ideal for frequently purchased products such as groceries, pet food, personal care, baby essentials, and coffee pods.
Q. What is required to get started?
A. An active Product Catalog, mapped purchase events, a customer identifier, and the required product attributes. At least six months of purchase history is required; 12 months is recommended.
Q. Can I choose which products to include?
A. Yes. Product filters can be applied in the Journey to target specific products or product groups.
Q. Can I personalize replenishment emails?
A. Yes. The Replenishment Product block supports product images, names, prices, and brands, with up to nine products per email.
Q. Can I customize communication timing for each Journey?
A. No. Communication time is configured at the catalog level and applies to all Journeys using that catalog.
Q. Can I use multiple Product Catalogs in Replenishment Trigger?
A. Yes. Each catalog can be configured independently.
Q. How long does activation take?
A. Activation can take up to 12 hours. Once the catalog is Ready, it can be used for new Journeys without repeating the initial wait.
Q. What happens if a customer purchases the same product again?
A. The replenishment cycle is recalculated from the latest purchase. Purchases of a different variant or similar product do not reset the cycle.
Q. What happens if a customer does not repurchase?
A. Replenishment continues for up to two proxy cycles, then stops until the customer makes a new purchase.
Q. Does a Manual Override always override Netcore's recommendation?
A. No. It can operate as fallback or be explicitly given priority over user behavior.
Q. Does Replenishment automatically exclude out-of-stock products?
A. No. Use supported Product Catalog stock/availability attributes in the Journey filter where required.
Q. What does Send Test validate?
A. It validates rendering using representative products and does not simulate actual Replenishment eligibility.
Updated about 16 hours ago