Track Nitro Data in Netcore

Verify the user data and event data that NitroX sends to Netcore CE.

Overview

Once the NitroX and Netcore CE integration is active, NitroX pushes identified users and supported website events into Netcore CE. This guide shows three ways to confirm that the data arrives.

Method	Use it when you want to
Method 1: Search a user by phone number or email	Check whether a specific user reached Netcore CE.
Method 2: Create a segment with the NITRO_ID attribute	Find every user that Nitro created or updated.
Method 3: Create a segment with Nitro events	Find users who performed a specific Nitro event.

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Note
If you have not set up the integration yet, start with Import data to Netcore from Nitro.

Open the Netcore CE Dashboard

Log in to your Netcore CE dashboard with your account credentials.
From the left-side menu, click Audience.

Method 1: Search a User by Phone Number or Email

Use this method to check whether NitroX pushed a specific user to Netcore CE.

Step 1: Open the search

In the Audience section, click All contacts.
Click the Search icon.

Step 2: Search by phone number or email

Search for the user with one of the following.

Search option	When to use it
Phone number	The phone number is the primary identifier in Netcore CE.
Email	The email is the primary identifier in Netcore CE.

If the user exists in Netcore CE, the profile appears in the search results.

Step 3: Open the user profile

Click the user profile in the search results.
Open the Timeline section.

The Timeline shows the attributes, activity data, and events that Nitro pushed for this user. Nitro events appear with names such as Page browse and Product view.

Method 2: Create a Nitro-Specific Segment Using User Attributes

Use this method to find all users that Nitro created or updated in Netcore CE.

Nitro pushes a user attribute called NITRO_ID. You can use this attribute to create a segment.

Step 1: Start a new segment

In the Audience section, click Segments.
Click Create Segment.

Step 2: Select the user attribute

Under Include users, click + ADD.
Select User attributes.
Choose the attribute NITRO_ID.

Step 3: Select the condition

From the condition list, select exists.

This builds a segment of every profile that has a NITRO_ID value. These are the profiles that Nitro pushed to Netcore CE.

Step 4: Get the count

Click GET COUNT to see the total number of users that match this condition.

Netcore CE also shows a table of sample users below the count.

Method 3: Create a Nitro-Specific Segment Using User Behaviour

Use this method to create a segment based on events that Nitro pushes to Netcore CE.

All Nitro events follow the naming format nitro_eventName. For example, nitro_view and nitro_product_view.

Step 1: Start a new segment

In the Audience section, click Segments.
Click Create Segment.

Step 2: Select the behaviour

Under Include users, click + ADD.
Select Behaviour.

Step 3: Select the Nitro event

In the search bar, type nitro.
From the list, select the Nitro event that you want to use.

For example, to find users who viewed any page, set the condition as follows.

Setting	Value
Did	`nitro_view`
Number of occurrences	is greater than or equal to `1`
Source	Any Source
Day	Any Day

Step 4: Get the count

Click GET COUNT to see the number of users who match the selected Nitro event.

Nitro Events You Can Use

Event name	Description
`nitro_view`	A user visited a general page.
`nitro_category_view`	A user viewed a collection or category page.
`nitro_product_view`	A user viewed a product page.
`nitro_addtocart`	A user added an item to the cart.
`nitro_removefromcart`	A user removed an item from the cart.
`nitro_checkout`	A user proceeded to checkout.
`nitro_orders/create`	A user placed an order.
`nitro_orders/paid`	An order was paid.
`nitro_orders/fulfilled`	An order was fulfilled.
`nitro_orders/updated`	An order was updated.
`nitro_is_consented`	A user gave consent through Nitro.
`nitro_otp_verified`	A user verified an OTP.

Troubleshooting

Issue	What to check
Search returns no result	Confirm that you search with the primary identifier that your Netcore CE account uses. Confirm that the NitroX integration is on.
`NITRO_ID` is not in the attribute list	NitroX has not yet sent an identified user. Check the integration in NitroX.
A `nitro_` event does not appear	Confirm that you selected the event in the NitroX integration form.
Counts look low	NitroX sends only the events you selected. Confirm the event selection in NitroX.

See Nitro event and contact payload reference for the structure of each event.

Updated 2 days ago

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